Refund Policy & How To Request a Refund
Refund Policy
We offer a 14-day money-back guarantee on your first purchase. If you’re not satisfied with our service, you can request a full refund within 14 days of your first payment.
Key Points
- The 14-day window starts from the date of your first payment
- Refunds are only available for your first purchase - subsequent payments are not eligible
- Refunds are processed to your original payment method and may take 3-10 business days to appear
- Upon refund, all premium servers are immediately cancelled and all data is permanently deleted
- Refunds are not available after 14 days from your first payment - no exceptions
- Partial refunds are not available through the self-service process
Billing cycle cancellations are not refunds. When you cancel a server through the billing dashboard, your server remains active until the end of the billing period and you receive prorated credit — no money is returned to your payment method.
Before Requesting a Refund
Before you request a refund, consider whether one of these alternatives might solve your issue:
Want different resources?
You can upgrade or downgrade your server’s RAM and CPU at any time from the Server Settings. Prorated credits are applied automatically - no refund needed.
Want a different server or location?
You can delete your current server and create a new one with a different location. You’ll receive prorated credit for the remaining time on your cancelled server.
Finding it too expensive?
You can reduce your server resources or switch to a longer billing cycle (quarterly, 6-month, or annual) for up to 20% off.
Server not working properly?
Our support team can help resolve most server issues quickly. Contact Support before requesting a refund.
How To Request a Refund
- Log in to the Dashboard.
- Navigate to Billing.
- Scroll down to the Invoices section and click View on your first invoice.
- On the invoice page, click the Request Refund button in the bottom-right corner.
- Select the reason for your refund. We’ll suggest alternatives that might help — review them before proceeding.
- If you still want a refund, click I still want a refund.
- Review the confirmation screen carefully — this action cannot be undone.
- Click Yes, Refund to confirm.
What Happens After a Refund
Once your refund is processed:
- All premium servers on your account are immediately cancelled
- All server data is permanently deleted and cannot be recovered
- Your subscription is cancelled
- The refund amount is returned to your original payment method within 3-10 business days
- Your account reverts to the free plan
Server data cannot be recovered after a refund. Make sure to back up any important files before requesting a refund.
Troubleshooting
- “Request Refund” button not visible: The button only appears on your first invoice and only within 14 days of your first payment. If the 14-day window has passed, you are no longer eligible.
- Refund not appearing: Refunds can take 3-10 business days to appear on your statement depending on your payment provider.
Need Help?
If you have questions about our refund policy or need assistance, please contact our support team.