Understanding Your Invoice
Introduction
Every payment you make generates an invoice. This guide explains how to find, view, and understand your invoices and credit notes.
Viewing Your Invoices
- Log in to the Falix Client Area.
- Navigate to the Billing Dashboard.
- Scroll to the Invoices section. Your 10 most recent invoices are listed.
- Click View to open an invoice, or Download to save it as a PDF.
Invoice Number Format
| Document Type | Format | Example |
|---|---|---|
| Invoice | INV-YYYY-###### | INV-2025-000042 |
| Credit Note | CN-YYYY-###### | CN-2025-000015 |
What’s on an Invoice
-
The top of every invoice shows:
- Invoice number (e.g. INV-2025-000042)
- Issue date — when the invoice was created
- Payment date — when the payment was processed
- Total amount — the final amount charged
- Status badge — Paid, Refunded, or Partial Refund
-
Every invoice includes:
From (Seller):
- SIA Baltijas Pakalpojumi
- Registration and VAT numbers
- Registered address in Latvia
Bill To (Buyer):
- Your email address
- Your country and ZIP code
- Your VAT number (if you’ve provided one)
-
Line Items:
- Description of the service (server resources)
- Quantity, unit price, and total
VAT Breakdown:
- Subtotal (before tax)
- VAT rate and amount (varies by country)
- Credits applied (if any, shown in green)
- Total paid
If you’re a VAT-registered business in the EU, your invoice will show a Reverse Charge notice instead of VAT. Non-EU customers will see a VAT Not Applicable notice.
Credit Notes
Credit notes are generated when you receive account credits, such as from:
- Downgrading your server resources
- Switching to a shorter billing cycle
- Receiving a refund
Credit notes follow the same format as invoices but show the credited amount. They appear in your invoice list with a Credit status badge.
Downloading Invoices
- Click the Download PDF button on any invoice page to save a copy
- PDFs are generated on demand and are not stored — you can download them at any time
- Both invoices and credit notes are available as PDFs
Invoice Statuses
| Status | Meaning |
|---|---|
| Paid | Payment was processed successfully |
| Refunded | Full refund has been issued |
| Partial Refund | Partial refund has been issued |
| Credit | Credit note issued to your account |