Account
Manage your account and keep track of billing.
Security
Account Suspended
Why accounts get suspended, what it means, and what happens to your servers.
Written by Lily -How To Add 2FA to your Account
Learn how to protect your account with 2 Factor Authentication.
Written by Metr -Managing Your Sessions
View and manage your active login sessions across devices.
Written by Lily -How To Change Your Email or Password
Update your account email address or change your password.
Written by Lily -Profile
How To Link Your Falix Account To Discord
Learn how to link your Discord account to your Falix account.
Written by TWIXhunter -Managing Your Profile Settings
Customize your username, profile picture, pronouns, and other account preferences.
Written by Lily -How To Delete Your Account
How to permanently delete your Falix account and what happens to your data.
Written by Lily -Viewing Your Activity Log
Review a history of actions performed on your account.
Written by Lily -Billing
Can I Upgrade My Free Server for Free?
Find out whether free servers can be upgraded without paying.
Written by Lily -How To Purchase a Premium Server
Walk through the checkout process: choose resources, pick a billing plan, and complete payment.
Written by Lily -How To Manage Your Billing Details
Set up your billing country, ZIP code, company name, and VAT number for correct invoicing.
Written by Lily -Navigating the Billing Dashboard
A tour of the billing dashboard: your subscription summary, server list, payment method, and invoices.
Written by Lily -Refund Policy & How To Request a Refund
Learn about our 14-day money-back guarantee and how to request a refund.
Written by Lily -I Did Not Receive My Service
Troubleshoot common issues when you haven't received your service after purchase.
Written by Lily -How To Cancel a Service
Learn how to cancel your Falix service through our billing systems.
Written by Lily -How To Update Your Payment Method
Change your card details or switch between Revolut, Stripe, and PayPal.
Written by Lily -Understanding Your Invoice
How to view, download, and understand your Falix invoices and credit notes.
Written by Lily -Understanding Billing & Pricing
How pricing, billing cycles, VAT, and proration work on Falix.
Written by Lily -My Payment Failed
What happens when a payment fails and how to resolve it.
Written by Lily -How To Change Your Billing Cycle
Switch between monthly, quarterly, and annual billing cycles to save money.
Written by Lily -Support
How To Use the Support Center
Create support tickets, track their progress, and communicate with the Falix support team.
Written by Lily -Best Practices for Getting Help
How to write effective support tickets and get your issues resolved faster.
Written by Lily -